identity verification
To deliver orders with Favor, you need to verify your identity with our trusted partner, Persona. To verify your identity when prompted, you must submit a photo of your valid driver’s license and a selfie. After your initial verification, you will occasionally be prompted to upload a selfie in the Runner app to keep your identity verification up to date.
Here are tips for successful verification:
- Have your ID readily available (for initial ID verification, not required for selfie re-verification)
- Use good lighting when taking the selfies
- Turn left and right when prompted by Persona (the site will automatically take photos)
If fraudulent activity is detected during your ID verification, you may be temporarily suspended and could be permanently deactivated, per the Runner Community Guidelines.
As a reminder, Runners are only permitted to use their own accounts and are limited to one active account per vehicle at any given time for any reason. In addition to identity verification to confirm the person using the app is the account holder, we are now able to detect when Runners are simultaneously using multiple accounts and will take action to prevent the use of multiple accounts and/or devices at a time. Engaging in this behavior is grounds for deactivation, per the Runner Community Guidelines.
Fraudulent behavior
We have an advanced technology that can detect location spoofing, app manipulation (using a jailbroken phone, tampering with the app, using an emulator, etc.), and other actions that are against the Runner Community Guidelines. Any Runner engaging in fraudulent app behavior will have their account suspended and are subject to review, which may lead to deactivation.