Shop & Deliver orders involve shopping for a customer’s items inside the store, then delivering them to the customer. Below are tips from expert Runners for Shop & Deliver orders.
Locating and navigating the store
It’s recommended to review the exact location in the Runner app to verify you’re visiting the correct store. Each store has a unique inventory, and certain orders at specific locations may require an employee to review your cart.
Some restaurants or stores, like H-E-B and Central Market, have dedicated apps that can assist you in finding things around the store. If you are shopping in another store and there is no app available to look up item locations, you can ask an associate in the store for assistance.
Bagging produce
Expert runners recommend bagging produce, and some stores, like H-E-B and Central Market, may require produce to be bagged before checkout. For all items, and especially for produce, it can be helpful to review the available options for dents or poor packaging to help you select high-quality items.
Unavailable items
Expert Runners recommend reviewing any substitution preferences provided by the customer or reaching out to the customer to see if they would like a substitution if one is not provided. You can use the in-app tools to manage substitutions and unavailable items.
When picking substitutions, expert Runners advise picking the closest matching item to the customer’s original choice. If the customer orders organic, gluten-free, or other specially marked items, finding an alternative option that closely matches the original choice can be helpful.
Unresponsive customers
If you are trying to reach out to the customer and they are not responding to calls or texts, expert Runners recommend using your best judgment on what to do next. Some Runners select the next best item based on substitution preferences. If you feel like you can’t complete the order without their input and you have exhausted all options to try to reach them, you can cancel the order. Please note that canceling orders may impact your Runner ratings.