My card was declined
If your Runner card was declined, you will see an error message in the app or receive a notification with instructions to resolve the issue.
Occasionally, an order may need to be approved by our live Runner Support team. If you have been instructed to contact Runner Support, you will need their assistance to resolve the issue.
I used my own funds to pay for a Favor
If you use your own funds (such as cash or a personal credit or debit card) to pay for a Favor, you can request a reimbursement by selecting I used my own card when saving the price and receipt during checkout. This will generate a form for Runner Support and allow us to issue your reimbursement as soon as possible. Please note: SNAP EBT payments are not eligible for reimbursement.
If you do not select I used my own card in the Runner app, you can request a reimbursement by contacting Runner Support with the order details and a photo of the receipt.
To be eligible for reimbursement, you must submit a clear photo of the receipt. Please note that reimbursements can take up to 14 days to process.
I need a new Runner card
Lost or damaged card? No worries! Answer a couple quick questions to request a new one.
This card is issued by Sutton Bank, Member FDIC, pursuant to license by Mastercard.