Runners are required to check the customer’s ID and deliver all Favors containing age-restricted items like alcohol and tobacco in person to comply with local delivery laws.
For orders that do not contain age-restricted items, customers can choose their delivery preference for their preferred experience. You can confirm the customer’s delivery preferences anytime in the Delivery Notes.
Frequently asked questions
What is Favor’s Leave-at-door delivery policy?
If the customer selects Leave-at-door delivery, all items should be left on the doorstep (or other secure location if indicated in the Delivery Notes).
We encourage all Runners to take a photo of the delivery in the app, then knock or ring the doorbell and visually confirm the customer receives the order from a distance. If you are unable to visually confirm the order was received by the customer after a few minutes, they will receive a photo of the delivery via text for reference.
Delivery photos can not only be helpful for the customer, but it can be helpful for Runners, too, as proof that you successfully completed the delivery.
Why are Runners asked to knock or ring the doorbell when completing a Leave-at-door delivery?
Customers appreciate the extra reminder so they can retrieve their items right away. While this extra step only takes a few minutes, it ensures the customer has a great experience (and can make a big difference in your earnings and ratings)!
Why are Runners prompted to take a photo of each Leave-at-door delivery?
Taking a photo of the Favor at the drop-off location can help customers quickly and easily find their items. It also provides Runner Support with the information they need to troubleshoot any issues and ensure delivery success.
What if the customer asks me not to knock on the door?
If the customer prefers you not to knock or ring the doorbell, We recommend taking a photo of the delivery in the app, then stepping away from the door to visually confirm the customer receives the order from a distance. If you are unable to visually confirm the order was received by the customer after a few minutes, they will receive a photo of the delivery via text for reference.
What if the customer does not respond to text messages?
It’s possible the customer may not have the ability to send or receive text messages. If you have not received a response after texting the customer and knocking or ringing the doorbell, we recommend calling to confirm they have received the Favor before leaving.
I’m delivering to an apartment, but I can’t find it. What should I do?
Whenever possible, we encourage you to deliver the Favor directly to the customer’s door and visually confirm it has been received. Here are a few tips that can help you deliver to apartments successfully:
- If you notice the customer’s address includes an apartment number, ask the customer if there are any specific directions that can help you find their apartment more easily.
- If you’ve arrived at the apartment building and cannot find the customer’s apartment, reach out to the customer for help.
- Avoid leaving the customer’s Favor somewhere other than their doorstep, like front desks, leasing offices, or stairwells, unless the customer has specifically requested you to do so.