The terms “virtual restaurant” and “ghost kitchen” are often used interchangeably, but they’re unique and have their own needs when it comes to running Favors.
Virtual restaurants
Virtual restaurants, such as Pasqually's Pizza & Wings, MrBeast Burger, and Twisted Mac, are delivery-only merchants that operate within a brick-and-mortar restaurant. The Pickup Notes on the acceptance screen will tell you which restaurant to pick items up from, and the items you’re picking up won’t exist on the regular dine-in menu. You can also find these details under Store Details when running the Favor.
Ghost kitchens
A ghost kitchen is a restaurant that offers food for takeout only and operates out of space that is rented from a third party. For example, Chi'lantro rents a space in a Cloud Kitchens facility. When picking up orders from a ghost kitchen, there will likely not be signage with the restaurant’s exact name, so it’s important to pay close attention to the Store Details so you know where to pick up the items.
Favors from virtual restaurants and ghost kitchens are completed just like any other Favor. Before running the Favor, it’s helpful to review the Pickup Notes before you arrive—if not, you may cancel the order out of confusion and miss out on a great Favor (and tip)!