Favor partners with local businesses that need help getting things delivered. Unlike Favors placed by a customer, Fleet Favors are placed directly by the store or restaurant—which means the customer may not even realize Favor is handling the delivery.
The best part? These quick and easy Favors are ready for pickup—no need to shop, place the order, or pay!
Fleet Favor frequently asked questions
What do I do if the customer claims they are missing items?
If items are missing from the order, refer the customer to contact the restaurant or store directly.
What do I do if the customer is unresponsive upon delivery?
We encourage all Runners to take a photo of the delivery in the app, then knock or ring the doorbell and visually confirm the customer receives the order from a distance. If you are unable to visually confirm the order was received by the customer after a few minutes, they will receive the delivery photo via text for reference.
If you have not received a response after texting the customer and knocking or ringing the doorbell, we recommend calling to confirm they have received the Favor before leaving.
If I accidentally complete the order too early, can Runner Support contact the customer?
If you no longer have access to the customer’s contact information, please ask the restaurant or store to contact the customer directly.
What do I do if I arrive at the store and they have given the order to another Runner or the order is no longer needed?
For H-E-B home delivery Favors:
Confirm the customer name and order number and ask the H-E-B Partner assisting you to check for redeliveries. If the order is being completed by another Runner or is no longer needed, cancel the Favor and move on. If the order cannot be found, please contact Runner Support for assistance.
For non-H-E-B Fleet Favors:
Confirm the customer name and order number with the restaurant or store. If the order is being completed by another Runner or is no longer needed, cancel the Favor and move on.