Alcohol, tobacco, and other age-restricted Favors
Customers can order alcohol, tobacco, regulated over-the-counter medication, and e-cigarettes or vape cartridges from approved merchants and select restaurants. If you’re 21 or older, you’re automatically eligible to run these Favors.
Delivering age-restricted items
Runners are required to check the customer’s ID and deliver all Favors containing age-restricted items in person to comply with local laws. You should never leave age-restricted items unattended at the door.
When delivering liquor, it’s best to store bottles in the trunk or back seat to comply with open container laws.
If an order includes age-restricted items, you’ll see a notification on the order acceptance screen indicating that an in-person ID check is required.
If you receive an order that includes age-restricted items and do not see this notification, please cancel the Favor.
Age-restricted item delivery frequently asked questions
How do I deliver age-restricted items?
While customers are informed that age-restricted items must be delivered in person, it can be helpful to remind them you will need to check their ID upon delivery.
When you arrive at the delivery location, simply verify the recipient is 21 years old or older and enter their date of birth into the Runner app.
Then, hand the customer the items and complete the Favor. You do not need to take a delivery confirmation photo when delivering items in person.
If you cannot verify the customer’s age or believe for any reason the customer is intoxicated, follow the instructions in the Runner app to return the entire order. You will be paid for both the delivery and the return trip. If the restaurant or store will not accept the return, please dispose of the items.
Why do I have to deliver age-restricted items in person?
Runners are required to check the customer’s ID and deliver all Favors containing age-restricted items in person to comply with local delivery laws.
For orders that do not contain age-restricted items, customers can choose their delivery preference for their preferred experience.
What if the customer’s ID is expired?
If an order contains any age-restricted products, the customer must present a valid ID, meaning it must be a current government-issued ID (not expired) and match the person who receives the order.
If the customer does not have a valid ID, follow the instructions in the Runner app to return the entire order. You will be paid for both the delivery and the return trip. If the restaurant or store will not accept the return, please dispose of the items.
What if the customer does not answer the door?
All age-restricted items must be delivered in person. If the customer does not answer the door when you arrive, you can try reaching out with a quick call or text.
If they don’t respond or answer the door within a few minutes, follow the instructions in the Runner app to return the entire order. You will be paid for both the delivery and the return trip. If the restaurant or store will not accept the return, please dispose of the items.
What if the customer is intoxicated?
If you cannot verify the customer’s age or believe for any reason the customer is intoxicated, follow the instructions in the Runner app to return the entire order. You will be paid for both the delivery and the return trip. If the restaurant or store will not accept the return, please dispose of the items.
I’m not sure if I can legally deliver an item in my order
There are a few things that can’t be delivered, including:
- Cash, gift cards, or lottery tickets
- Rides
- Weapons
- Fireworks
- Live animals
- Small bugs, mice, or other feeder animals are deliverable
We can deliver the following items but in limited quantities:
- Tobacco: Limit 2 cartons
- Regulated over-the-counter medication: Limit 2 boxes
Our full list of restricted products includes prohibited items as well as items that may only be purchased in limited quantities or with a valid ID.
If you receive a request for a prohibited item, call or text the customer to let them know you will not be able to complete the order and cancel the Favor.
If you are unsure or have a question about a specific item, please contact Runner Support for assistance.
What if I am uncomfortable delivering these items in person?
The decision to run any Favor is completely up to you. If you’d prefer not to deliver age-restricted items, you can turn off ID Check Deliveries anytime in your Runner app settings.
Alcohol Favors
Favor delivers alcohol from select restaurants and stores throughout Texas. Orders from approved restaurants and stores will be labeled with the notification indicating an in-person ID check will be required. Customers can also order alcoholic beverages with food from select restaurants.
Please note that the Texas Alcoholic Beverage Commission (TABC) requires you to purchase alcohol from the specific location and address listed in the Favor Details. The TABC also requires you to have a valid ID to purchase alcohol.
State law also requires Runners to check the recipient’s ID to verify they are at least 21 years old on all alcohol deliveries. For more information, visit the Community Guidelines.
If, for any reason, you do not feel comfortable delivering alcohol, you can turn off ID Check Deliveries under Settings in the Runner app.
Tobacco Favors
Favor delivers most tobacco products, including all types of cigarettes, cigars, chewing tobacco, pipe tobacco, snuff, electronic cigarettes, vaping devices, and liquid refills. Please note that cigarettes are limited to two cartons per order.
You must have a valid ID to purchase tobacco products. State law also requires Runners to check ID to verify the customer’s age on all tobacco deliveries. For more information, visit the Community Guidelines.
If, for any reason, you do not feel comfortable delivering tobacco, you can turn off ID Check Deliveries under Settings in the Runner app.