Earnings are automatically deposited into your checking account on a weekly basis. While processing times vary from bank to bank, most Runners will receive their weekly deposit by the end of the day on Wednesday. Please note that bank holidays may also impact the deposit schedule.
You can also use Instant Pay to immediately transfer earnings anytime you want for just $0.99. Please note some rules and restrictions apply.
Frequently asked questions
- How can I track the status of my payments?
- What about earnings I get after the weekly deposit is made?
- I don’t see my weekly deposit.
- I see a failed weekly deposit.
- What is a balance reduction?
How can I track the status of my payments?
You can track the status of your payments in the Earnings section of the Runner app. Here’s what each status means:
- Waiting for Customer: Customers can increase the tip within 90 minutes of delivery. Once the customer has paid and confirmed your tip, your earnings will be available for deposit.
- Ready to Deposit: You can transfer earnings from this balance anytime with Instant Pay. Any earnings that are not transferred using Instant Pay will be automatically deposited into your checking account weekly.
- Transferring: Your earnings are either being transferred via Instant Pay or weekly deposit.
- Deposited: Success! Your earnings have been deposited to your debit card or checking account.
What about earnings I get after the weekly deposit is made?
Any earnings marked Ready to Deposit after the weekly deposit has been processed will remain in your available balance. You can transfer earnings from this balance anytime with Instant Pay or wait for the next automatic weekly deposit.
I don’t see my weekly deposit.
On rare occasions, weekly deposits can take up to seven business days to transfer. If you do not see a deposit seven business days after your expected transfer date, please contact Runner Support for assistance.
I see a failed weekly deposit.
A failed deposit indicates your bank has rejected the transfer, usually due to incorrect account information. You can update your bank account information by following these steps:
- Log in to the Runner app
- Tap the Runner menu icon (three lines) in the top left corner of the screen
- Select Settings
- Select Deposits
- Enter your bank account information
Make sure you enter all information correctly with these tips:
- Use a checking account, not a savings account.
- Enter the routing number, not the wire transfer number.
- Do not add a city or state to the Street Address line. Your ZIP code will provide that information.
- Use the street address linked to your bank account. This is where your bank statements are mailed each month.
- Be sure your bank account and Runner app are linked to a valid street address (not a PO Box).
- Use your legal name (or the one registered with your bank).
- Make sure you use the last four digits of your Social Security number.
- Check with your bank if you are unsure about any of your personal account details.
Once you've updated your information, any earnings from failed deposits will be included in your next weekly or Instant Pay deposit.
If you need additional help, please reach out to Runner Support.
What is a balance reduction?
In some situations, we may withdraw funds from your available balance due to an error or other pay adjustment. All balance reductions are displayed as withdrawals under Earnings in the Runner app.