Community Guidelines – Favor Runners

Community Guidelines

We want the Favor App, the Website, and Service (collectively, the “Favor App” or “App”) to be a fun and flexible way for Runners, customers, and merchants (restaurants and stores) to connect, make money, and get items delivered.

Runner access to the Favor App

As a Runner, you are able to see Favor requests submitted by customers, which you are then free to accept or not. Just like we have guidelines for customers, we also have guidelines for Runners. These guidelines outline situations where a user’s access to the Favor App could be limited, suspended, or even deactivated. These situations include but are not limited to fraud, threats to safety, discrimination, and the quality of other users’ experiences.

Merchant experience

Repeatedly degrading the merchant experience

The Favor App allows Runners, customers, and merchants to connect. For the Favor App to work, it’s important that all three types of users have a positive experience. Additionally, as part of the Runner Agreement, you agreed to abide by any policies or instructions of merchants in connection with your provision of the Delivery Services. With that in mind, if Favor receives notification of a Runner degrading the merchant experience, they may be asked to not return to that merchant, or their account may be placed under review or deactivated.

Customer experience

Repeatedly degrading the customer experience

The Favor App has a few built-in features designed to allow users to provide feedback regarding their experience and interactions with other users of the Favor App. Repeatedly degrading the customer experience may impact your access to the Favor App.

Runner ratings

After a Favor is completed, customers are given the opportunity to rate Favors and Runners on a scale of 1–5. Your rating is based on the average ratings customers have given you. The in-app Runner rating is the average rating you’ve received from customers from your most recent 100 reviewed orders. If you have not been reviewed on 100 Favors, this rate is based on the total Favors for which you've been reviewed.

Favor is not involved in any way in how customers give out ratings or what standards they use. Customers rate Favors and Runners based on their own individual expectations and experiences. That said, we’ve noticed that customers generally give higher ratings when Runners accept promptly, accurately deliver the items requested, and effectively communicate their progress.

As a Runner, you can see your Runner rating in the Ratings section of the Runner app. Your Runner rating is provided for your information, and what you choose to do with that information is up to you.

Can Runner ratings affect access to the Runner App?

Yes. Favor reviews customer ratings in assessing overall satisfaction with the Favor App. If we see a trend of customers giving low ratings to a particular Runner, we may contact the Runner to pass along feedback. If the low ratings continue, the Runner App will alert you that your ratings are below the market minimum. The minimum may vary over time and from market to market and is based on average Customer ratings, city conditions, and other variables. If the Runner’s rating stays below that minimum following multiple notices from the Runner App, Favor may suspend the Runner’s access to the Runner App temporarily or permanently. In all such cases, the Runner will be notified of the situation and given an opportunity to respond and appeal.

To be clear, if you lose access to the Runner App, you are still free to offer whatever services you like to whomever you like outside of the Favor App.

Completion rate

A Runner’s completion rate is defined as the number of Favors successfully completed out of the total number of Favors accepted. For example, if a Runner has accepted 100 Favors and completed 90 of them, the completion rate would be 90%. Completion rate is the percentage of Favors completed out of the last 100 Favors accepted. If you have not accepted 100 Favors, this rate is based on the total Favors you've accepted. You can see your completion rate in the Ratings section of the Runner app.

While Runners are free to decline any Favors they like, by accepting an order for delivery they are committing to a customer that they will complete the delivery. This means the customer receives the order either in person or in their designated Leave-at-door delivery location. Orders that are not completed for any reason, whether they are reassigned or canceled, will count against a Runner’s completion rate.

Can completion rate impact access to the Runner App?

Yes. Your completion rate is evaluated by the Favor Trust & Safety team on a regular basis, usually weekly. If a Runner’s completion rate falls below the minimum rate required to remain on the Favor platform in their market, Favor may suspend the Runner’s access to the Favor App temporarily or permanently. The current completion rate minimum is 80%, subject to change by market. Runners will receive a warning notification if their completion rate is approaching the minimum. In the event of an account suspension or deactivation, the Runner will be notified and given an opportunity to appeal.

Reassignments

A reassignment is defined as an order, or Favor, that a Runner accepts and then reassigns to another Runner through the Runner app or by contacting Support.

Can reassignments impact access to the Runner App?

Yes. Each order that is reassigned after being accepted will increase a Runner’s reassignment rate. If a Runner’s reassignment rate exceeds the maximum rate required to remain on the Favor platform, Favor may suspend the Runner’s access to the Runner App temporarily or permanently. Late reassignments are those that exceed the timeframe for reassignment during a reviewed time period, which may vary by market, merchant, or other factors. In all cases, the Runner will be notified and given an opportunity to appeal.

Cancellation rate

A cancellation happens when a Runner accepts a customer’s Favor request and then cancels the Favor. Declining a Favor without accepting it is not considered a cancellation. There are circumstances in which the details of a Favor lead to a cancellation, such as when a merchant is closed or out of an item or a customer changes their mind after a Runner has accepted a Favor.

On the other hand, there can be situations in which accepting and then canceling a Favor request without the mutual agreement of the customer can negatively affect the experience of other Runners (by keeping them from taking the Favor) and customers (by increasing the time it takes to complete the Favor).

How is the cancellation rate calculated?

Your cancellation rate is based on the number of Favors canceled out of the total number of Favors you accept. For example, if you accepted 100 Favors and canceled 4 of them, you have a cancellation rate of 4%. For reference, many Runners average a cancellation rate of less than 5%.

Can cancellation rate affect access to the Runner App?

Yes. Cancellation rate thresholds are determined on a location-by-location basis to predict the point at which the cancellation rate is likely to affect other users negatively in that location. If a Runner’s cancellation rate exceeds the applicable cancellation rate threshold, Favor may suspend the Runner’s access to the Favor App temporarily or permanently. In all such cases, the Runner will be notified of the situation and given an opportunity to respond and appeal.

Acceptance rate and declining orders

You are free to decline any Favor you like. Likewise, if you know you do not want to accept any Favors, you always have the option of logging out of the Favor App entirely.

Logging out of the Favor App entirely helps the network run more smoothly because the App doesn’t waste time offering you Favors you know you don’t want. Also, certain promotional payment guarantees may be limited to Runners with acceptance rates above a certain threshold, and logging out of the App helps keep your acceptance rate up so you can take advantage of those if you like. As a Runner, you can track your personal acceptance rate in the Runner App.

You can see your acceptance rate in the Ratings section of the Runner app.

How is acceptance rate calculated?

Your acceptance rate is based on the number of Favors accepted out of the total number of Favors you are offered. For example, if you have been offered 100 Favors and accepted 90 of them, your acceptance rate would be 90%. Acceptance rate is the percentage of Favors accepted out of the last 100 Favors offered. If you have not been offered 100 Favors, this is based on the total Favors you've been offered. Declining the same offer multiple times will only count against your acceptance rate one time.

Certain Favors are not counted as offered Favors (e.g., a Favor canceled by a customer or because a merchant is closed or out of an item).

Can acceptance rate or excessively declining orders affect your access to the Favor App?

Your acceptance rate does not affect your access to the Favor App. As noted above, access to certain promotional payment guarantees may be limited based on acceptance rates, but there is no minimum acceptance rate required to maintain access to Favor App.

Excessively declining orders can lead your account to be paused to allow for other Runners the opportunity to accept those orders. If your account continues to decline orders, you may be logged out of the app automatically.

Inactive or suspicious accounts

Favor is focused on maintaining the health of the platform and marketplace, protecting the customer experience, and deterring potential fraud and manipulation from bots and other bad actors. Accounts that log into the Runner app, receive assignment offers, and do not complete any Favors over a significant period of time will be considered inactive and/or potentially fraudulent.

If we notice inactivity or suspicious behavior, a Runner account may be temporarily suspended. Notice will be sent to the Runner, and the account may be reinstated if the Runner contacts Runner Support. If an account is temporarily suspended for inactivity or suspicious behavior repeatedly, it may result in permanent deactivation of the account.

Non-delivery

A non-delivery happens when a Runner accepts a customer’s Favor request and then fails to deliver the Favor. Delivery is only complete once the items to be delivered have been given to the customer. If said customer is not available or has asked for the delivery to be a Leave-at-door delivery, the delivery is only complete if you have made a reasonable attempt to contact the customer or have left the items in the designated location as indicated by the Runner app.

How is the non-delivery rate calculated?

Your non-delivery rate is based on the number of Favors reported as not delivered out of the total number of Favors you accept.

Can non-delivery rate affect access to the Runner App?

Yes. Non-delivery rate thresholds are determined on a location-by-location basis to predict the point at which the non-delivery rate is likely to affect other users negatively in that market. If a Runner’s non-delivery rate exceeds the applicable non-delivery rate threshold, Favor may suspend the Runner’s access to the Favor App temporarily or permanently. In all such cases, the Runner will be notified of the situation and given an opportunity to respond and appeal.

Additionally, if an order has been reported as non-delivered by a customer and such order is refunded, canceled, or otherwise remains unpaid to Favor, then Favor reserves the right to withhold or seek recovery of any non-guaranteed earnings relating to such order.

Other interference with the App experience

As mentioned above, for the Favor App to work smoothly it’s important that any user (Runner, customer, or merchant) has a positive experience using the platform. Favor reserves the right to terminate the access of any Runner that unduly interferes with the experiences for any other user.

Runners who repeatedly cause excessive delays, including arriving at merchant or customer significantly after the estimated time of arrival, can have their account come under review for suspension or deactivation.

Further, in order to ensure that Favor Support teams can assist all users in a timely manner, Runners who have an excessively higher than average rate of contact with employees of Favor or its affiliates may have their account suspended.

Such situations can also include leaving false, defamatory, or otherwise negative reviews of merchants in a public forum when your review is associated with Favor and/or the Favor App. Of course, you are always free to leave your own personal opinion in any forum that you choose, but it can interfere with the experience of other Runners, customers, and merchants when you associate such opinion with the Favor App.

Can this type of interference affect your access to the Favor App?

Yes. If we believe that a Runner has taken an action that unduly interferes with the experience of the Favor App for another user, Favor may suspend the Runner’s access to the Runner App temporarily or permanently. In all such cases, the Runner will be notified of the situation and given an opportunity to respond and appeal.

Intellectual property rights

As described in the Runner Software Agreement, it is your responsibility to comply with all applicable laws while using the Favor platform. As such, you are responsible not for infringing upon or violating any trademark, copyright, or intellectual property rights of Favor or any third party while using or referencing the App or Service.

Examples of such prohibited activity include:

Using the logos, names, trademarks, or copyrighted material of any third party in any way without authorization of any third party, while using or referencing the App or Service.
Using the logos, names, trademarks, or copyrighted material of Favor or its affiliates in any way without authorization (provided that a Runner may use the unaltered logo of Favor to reasonably promote their services as an independent contractor in a way that is not damaging to the brand, subject to any take-down requests from Favor).

Can violation of intellectual property rights affect your access to the Favor App?

Yes. If we believe that a Runner has violated any intellectual property rights, Favor may suspend the Runner’s access to the Favor App temporarily or permanently. In all such cases, the Runner will be notified of the situation and given an opportunity to respond and appeal.

Safety

We want the Favor App to be a safe experience for everyone involved: Runners, customers, and merchants. Accordingly, Favor reserves the right to terminate the access of any Runner, customer, or merchant who threatens the safety of a Runner, customer, or merchant or otherwise creates a threatening or unsafe situation. Such situations include but are not limited to the following:

Inappropriate or abusive language. Asking overly personal questions, using crude or offensive language, or making comments or gestures that are sexual, aggressive, discriminatory, or offensive.
Uninvited contact with a customer. Texting, calling, or visiting a customer without invitation (outside of an accepted Favor).
Breaking local laws while using Favor. Texting while driving, driving under the influence, speeding, unaccompanied minors, or breaking other local or traffic laws while using the Favor App to complete a Favor, or using the Favor App to commit a crime.
Theft. Theft of personal property of any merchant, customer, Runner, or any other party while using the Favor App.
Auto accidents and other Incidents. If a Runner is involved in an auto accident or other incident while using the Favor App, Favor will evaluate the incident with its insurance provider. This could potentially lead to losing access to the Favor platform based on all relevant facts and information, including if the Runner was determined to be at fault.
Unauthorized Passengers. For safety reasons, passengers are prohibited while on an active delivery. Having unauthorized passengers may result in deactivation and/or exclusion from Favor’s auto liability insurance coverage.
Carrying a firearm. Having a firearm on your person while purchasing goods at a merchant or delivering goods to a customer can create a threatening or unsafe situation for others, and is therefore not permitted while using the Favor App.
Food safety. Having live animals, toxic substances (including smoking), or other potential contaminants in the vehicle while food is being transported, or otherwise tampering with consumable goods or causing the temperature of the food to reach unsafe or non-consumable levels, is a safety violation. Further, failure to notify the customer of arrival (which may lead to food spoilage) is a safety violation and can lead to deactivation from the platform.
Public health. Running while contagious, symptomatic, or otherwise a risk to public health could result in temporary suspension from the platform. Any Runner suspended for the above reasons may have their accounts reactivated pursuant to instructions sent in the suspension email, confirming they are safe to continue running.
Leave-at-door and In-person deliveries. Favors containing age-restricted items like alcohol and tobacco must be delivered in person and require an in-person ID check. For Favors that do not require an ID check, customers can choose Leave-at-door or In-person delivery. You can confirm the customer’s delivery preferences anytime in the Delivery Notes.
Unauthorized Entry. Runners should never enter the residence of a customer. If any Runner is found to have entered a residence their account may come under review.
Harassment. Any uninvited, unauthorized or repeated contacts towards customers, other Runners, merchants or employees of Favor or its affiliates can result in deactivation from the platform.

Can unsafe or threatening behavior affect access to the Favor App?

Yes. If we believe a Runner has potentially threatened the safety of a Runner, customer, or merchant, repeatedly failed to comply with any of the above safety requirements, or has otherwise created an unsafe or threatening environment, we may contact the Runner to investigate the situation and may suspend the Runner’s access to the Favor App as both a Runner and a customer pending the outcome of that investigation. We may also temporarily deactivate your account while we investigate the situation. If we ultimately determine a Runner has threatened the safety of a Runner, customer, or Merchant or repeatedly failed to comply with any of the above safety requirements, we will permanently deactivate the Runner’s access to the Favor App as a Runner and as a customer. In all such cases, the Runner will be notified of the situation and given an opportunity to respond and appeal.

Age-restricted products (including alcohol)

As described in the Runner Software Agreement, it is your responsibility to comply with all laws applicable to the orders you choose to fulfill. With respect to orders involving age-restricted products such as alcohol or tobacco, this will include verifying that the individual receiving the product is of sufficient legal age. Orders involving alcoholic beverages are also subject to the requirements of the Texas Alcoholic Beverage Commission (TABC). If an illegal delivery is made, it can result in arrest, fines up to $4,000, or additional liability. It is your responsibility to familiarize yourself with all TABC requirements and to comply with them, but below is an outline of recommended best practices and relevant features of the Favor App:

21 or older. The TABC requires that all purchasers of alcoholic beverages be 21 or older and present a valid government-issued ID verifying their age that contains a physical description and photograph matching the person’s appearance. The Favor App has built-in features to assist with age verification, but it is ultimately your legal responsibility not to deliver alcohol to a minor. You should always verify that the recipient matches the person on the 21+ ID provided in the App. The App will also require a Runner to be 21 or older to accept orders including alcoholic beverages. The Favor App gives you the option to return the goods to the merchant if you believe any of the requirements are not met, and you will be compensated for both trips.
Not intoxicated. The TABC prohibits providing alcohol to intoxicated persons. The Favor App gives you the option to return the goods to the merchant if you believe the recipient is intoxicated, and you will be compensated for both trips.
TABC Alcohol Seller Training. The TABC has approved certain courses designed to assist sellers, servers, and other individuals in preventing the sale of alcohol to minors or intoxicated persons. A list of these approved courses is available here. AST certification is recommended, but not required.
TABC approved merchants. The TABC only allows alcohol to be delivered from merchants with the appropriate permits. The specific merchant locations listed in the App have confirmed they have these permits. Merchants may only allow the sale of alcohol during certain hours, which will be reflected in the Favor App. Obtaining alcoholic beverages from any other location or by any other means to fulfill an order is prohibited by TABC and a violation of these guidelines.
Runner Support. While TABC compliance is your responsibility, Runner Support is available to assist with questions regarding the Favor App and Favors involving alcoholic beverages. You will always have the option in the Favor App to return alcoholic beverages to the merchant if you believe it is the best course of action, and you will be compensated for both trips.
Tobacco Products. If an order contains any tobacco products, the customer’s ID must by law be verified to ensure the customer is 21 years of age or older. The ID also must be a valid ID, meaning it must be a government issued ID and not expired and match the person who receives the order.

Can failure to comply with applicable laws affect access to the Favor App?

Yes. If we believe a Runner has broken the law, such as by delivering alcoholic beverages to a minor or purchasing alcoholic beverages from a non-approved merchant, Favor may suspend the Runner’s access to the Favor App temporarily or permanently. In all such cases, the Runner will be notified of the situation and given an opportunity to respond and appeal.

Discrimination

Runners are free to decline any Favor requested by any customer for any reason other than a user’s race, color, religion, national origin, disability, sexual orientation, sex, gender identity, age, or any characteristic protected under applicable federal, state, or local law.

Can discrimination affect access to the Favor App?

Yes. If we believe a Runner has declined requests on the basis of a customer’s race, color, religion, national origin, disability, sexual orientation, sex, gender identity, age, or any characteristic protected under applicable federal, state, or local law, we may contact the Runner to investigate the situation and may suspend the Runner’s access to the Favor App pending the outcome of that investigation. If we determine a Runner has declined requests on the basis of a customer’s race, color, religion, national origin, disability, sexual orientation, sex, gender identity, age, or any characteristic protected under applicable federal, state, or local law, we will terminate the Runner’s access permanently. In all such cases, the Runner will be notified of the situation and given an opportunity to respond and appeal.

Zero tolerance for drugs and alcohol

A Runner may not accept or fulfill customer Favor requests while under the influence of alcohol or illegal controlled substances, regardless of the method of transportation the Runner uses. This prohibition extends to time spent waiting at a merchant for an order to be prepared by the merchant.

Can drugs and alcohol affect access to the Favor App?

Yes. If we have reason to believe a Runner has accepted or fulfilled a customer’s Favor request while under the influence of alcohol or an illegal controlled substance, we may contact the Runner to investigate the situation and may temporarily deactivate the Runner’s Runner access while we investigate. If we determine a Runner has accepted or fulfilled a customer’s Favor request while under the influence of alcohol or an illegal controlled substance, we may terminate the Runner’s access temporarily or permanently. In all such cases, the Runner will be notified of the situation and given an opportunity to respond and appeal.

Fraud

Delivery confirmation

In order to prevent fraud or platform abuse, all deliveries should have proof of delivery in the form of a photo as indicated in the app. In order to meet fraud and safety requirements:

The photo must be clear and show the items delivered in a clean, clear area either designated by the customer or directly outside their residence.
To respect customer privacy, the photo must NOT contain images of the customer or any other individuals, and should NOT capture any personal information (such as license plate numbers) other than the address of the customer.
In the event of an In-person delivery, it is recommended to take a photo of the delivery area with the resident address visible prior to completing the delivery.

Any delivery that is reported to either not have a clear photo of the items left in the delivery area, photos of unrelated nature, or any offensive or private material in the photo will be subject to review and could result in account deactivation.

Unauthorized use and users

Any action that would directly or indirectly exploit or alter normal operations of the Favor App will cause your account to be terminated. These actions can include such actions as app manipulation or other actions to otherwise give one Runner unfair access to the app or deliveries.

Further, each Favor Runner account may only be used by the single user who fully completed the sign-up process, including a background check, to create the account and verified their ID. Any user found to have allowed their Runner account to be used by other individuals will be subject to account deactivation. This includes but is not limited to: multiple Accounts per single user, using another user’s account (even with permission), or creating new accounts to circumvent other account actions. Subcontracting is only permitted if the individual also has their own Runner account in good standing.

Single Accounts. All individuals who are using the Favor platform must agree to use their own account for the completion of orders. Users that are found using multiple accounts or multiple individuals using the same account will be submitted for review. No user may share their account with any other user. Furthermore, all users are limited to one active account per vehicle at any given time for any reason. Any violations of the above could result in deactivation of the user's account.

Unauthorized purchases

It’s important for the various users of the Favor App to be able to trust each other. Accordingly, you may not use the Favor App to charge customers for purchases they did not authorize. It is OK if a customer decides to modify their order directly with the Runner and there is a discrepancy between what the customer initially ordered and the items purchased at the merchant. However, additional purchases not authorized by the customer are prohibited. Additionally, evidence of no attempt to successfully deliver an order can be interpreted as theft.

Can making additional or personal purchases affect access to the Favor App?

Yes. If we have reason to believe a Runner has engaged in fraudulent activity of any kind, we may contact the Runner to investigate the situation and may suspend the Runner’s access to the Favor App pending that investigation. If we determine the Runner engaged in fraudulent activity, we may terminate the Runner’s access as a Runner and customer temporarily or permanently. Additionally, any fraudulent purchases made will not be eligible for reimbursement. In all such cases, the Runner will be notified of the situation and given an opportunity to respond and appeal. Finally, we reserve the right to pursue any Runner who uses the Favor App to commit fraud for repayment, recoupment, and associated attorneys’ fees and expenses.

Intentionally decreasing or increasing cost of items

Customers expect to be charged the exact amount for the goods purchased at a merchant—no more and no less. Intentionally decreasing or increasing the cost of items will result in loss of Runner access to the Favor App. If a Runner needs to decrease or increase the cost of a Favor for a legitimate reason (for example, the merchant discounted an order after the Runner saved the price in the Favor App), the Runner should contact Runner Support.

Can decreasing or increasing cost affect access to the Favor App?

Yes. If we have reason to believe a Runner has engaged in fraudulent activity of any kind, we may contact the Runner to investigate the situation and may suspend the Runner’s access to the Favor App pending that investigation. If we determine the Runner engaged in fraudulent activity, we may terminate the Runner’s access as a Runner and customer temporarily or permanently. In all such cases, the Runner will be notified of the situation and given an opportunity to respond and appeal. Finally, we reserve the right to pursue any Runner who uses the Favor App to commit fraud for repayment, recoupment, and associated attorneys’ fees and expenses.

Rewards programs

While some merchants may offer rewards/loyalty or similar programs for purchases made at their locations, whether or not a Runner may participate, and how, is governed by such merchants applicable terms and conditions. As independent contractors, Runners are responsible for understanding and complying with any merchant requirements. Attempting to defraud any merchant rewards programs, or violating any of the merchants applicable terms and conditions (as determined by the merchant), may lead to removal from the Favor platform.

Additional accounts

Each Runner on the platform should utilize a primary account to run Favors. Subcontractors on any account may operate when properly notifying Runner Support and following procedures detailed in the Runner Help Center. Creating additional accounts to subvert deactivation, or to otherwise exploit the Runner App, is prohibited.

Security

As part of ensuring a positive experience on the Favor platform for all users (Runners, customers, and merchants), Favor has certain minimum security and privacy requirements that all users must follow. Accordingly, Favor reserves the right to terminate the access of any Runner, customer, or merchant that violates any of the following:

Confidentiality. Favor respects the privacy of all users. All Information relating to a delivery, including the name, address, or other personal information of any individual (whether a customer, merchant, or related party), or the details of an order, should be kept confidential and not publicly disclosed in any way.

Unauthorized users or misrepresentation. The user of a Favor Runner account must match the name and photo of the individual who created the account and passed the background check (unless the proper subcontracting procedure has been completed). Furthermore, all account information (such as email or phone number) must match the information provided upon account creation. If you need to change that information for any reason, please contact support. Additionally, if any user is found to have provided misleading or false information, including but not limited to using a false account name and photo, their account is subject to deactivation.

Can violating security or privacy requirements affect access to the Favor App?

Yes. If we believe a Runner has potentially violated any of the security or privacy requirements above, or has otherwise threatened the security of the Favor platform or the privacy of any Favor user, we may contact the Runner to investigate the situation and may suspend the Runner’s access to the Favor App as both a Runner and a customer pending the outcome of that investigation. We may also temporarily deactivate a Runner’s account while we investigate the situation. If we ultimately determine a Runner has violated any security or privacy guidelines, we will deactivate the Runner’s access to the Favor App as a Runner and as a customer. In all such cases, the Runner will be notified of the situation and given an opportunity to respond and appeal.

Promo abuse

It’s important for the various users of the Favor App to be able to trust each other. Accordingly, you may not use the Favor App to abuse any promotions we occasionally offer to Runners. This includes self-assignments, completing Favors without fulfilling them, or any other behavior that could be interpreted as abusive or gaming the system.

Can abusing promotions affect access to the Favor App?

Yes. If we have reason to believe a Runner has exploited the App in order to fraudulently obtain promotions, this may result in temporary or permanent restriction of accounts related to this activity. Favor reserves the right to evaluate suspension of both Runner and customer accounts due to suspected fraudulent activity. If a Runner’s account is suspended, an appeal will be offered prior to permanent deactivation and the Runner will be notified accordingly.