I need to add or remove an item
You can add or remove items from an order at any time before leaving the store. To add an additional receipt, tap on the price of the item to reopen the checkout screen and upload a photo of the receipt.
Remember to communicate any changes to the customer. Any purchases not authorized by the customer are prohibited.
If you need to add an item after you have tapped Leaving Store, please contact Runner Support for assistance.
I can't contact the customer
If the customer does not respond to calls or texts, we suggest waiting a few minutes and trying again.
If you don’t feel comfortable placing the order without a reply from the customer, you can call or text them to let them know why you are canceling the Favor. Remember, any purchases not authorized by the customer are prohibited.
If you cannot locate the customer’s address and they have not responded to calls or texts, contact Runner Support for assistance by selecting Need Help? From the order screen.
If you are unable to visually confirm the order was received by the customer after knocking or ringing the doorbell, we suggest sending a delivery photo.