I’m having a technical issue
If you are experiencing an issue with the Runner app, we suggest the following troubleshooting steps:
- Force close and re-open the Runner app
-
Turn your phone off and back on
- Check your mobile connection and verify Location Services are enabled
- Please note that iOS users must also enable the Precise Location feature
- Verify you are using the latest version of the Runner app
If none of these steps resolve the issue, please submit a report to our team.
I have another issue or problem
For non-technical issues such as Runner pay issues, account deactivation issues, promo questions, or suggestions for improvement, please fill out this form.
Please note that while our team reviews all feedback for future improvements, you may not receive a direct reply.
I need to update my phone number or email
Keeping your phone number and email updated can help you stay in contact with both customers and Runner Support. To update the information on your account, fill out this form.
Once the form is submitted, we suggest checking your email inbox and spam folder for a confirmation email. Occasionally, you may need to respond to an email for us to process your update.