Instant Pay gives you the flexibility to deposit your earnings when it works best for you. You can use Instant Pay anytime to immediately deposit any amount to your debit card for just $0.99.
Instant Pay is available to all Runners who have linked a bank account and debit card to their Runner account.
Frequently asked questions
- How do I set up Instant Pay?
- I don’t have a valid checking account. Can I just use my debit card and Instant Pay?
- Do I have to add a debit card to use Instant Pay? Can I use a bank account instead?
- Can I use a prepaid debit card to receive Instant Pay transfers?
- How much do Instant Pay transfers cost?
- What can I transfer using Instant Pay?
- How long does it take to receive my earnings with Instant Pay?
- Can I use Instant Pay before a customer has submitted their payment?
- I don’t see my Instant Pay deposit.
- Will I experience a temporary hold if I already use Instant Pay?
How do I set up Instant Pay?
Instant Pay deposits must be made to a debit card, not a checking account. While most bank-issued debit cards are accepted, some prepaid debit cards cannot be used for Instant Pay transfers. You will receive an error message if your card is not supported.
Please note that Favor will place a temporary 48-hour hold on all newly added or updated debit cards for Instant Pay deposits. This allows Favor to verify the information and prevent any potential fraudulent activity.
To connect a debit card and start using Instant Pay, follow these steps:
- Log in to the Runner app
- Tap the Runner menu icon (three lines) in the top left corner of the screen
- Select Settings
- Select Deposits
- Tap Add a Debit Card
- Enter your debit card information
Here are some additional tips to ensure your debit card information is entered correctly:
- Format your address exactly as it appears on your bank statements. Pay attention to whether apartment numbers are listed on line 1 or line 2.
- Do not add a city or state to the Street Address line. Your ZIP code will provide that information.
- Use the street address linked to your bank account. This is where your bank statements are mailed each month.
- Be sure your bank account and Runner app are linked to a valid street address (not a PO Box).
- Check with your bank if you are unsure about any of your personal account details.
- Use your legal name (or the one registered with your bank).
- Check with your bank if you are unsure about any of your personal account details.
I don’t have a valid checking account. Can I just use my debit card and Instant Pay?
No. All Runners must have a bank account to receive automatic weekly deposits. Instant Pay is optional, but weekly deposits are required to start running with Favor.
Do I have to add a debit card to use Instant Pay? Can I use a bank account instead?
To use Instant Pay, you must connect a debit card to your Runner account. Your debit card can be linked to the same checking account you use for weekly deposits, but you must connect these accounts separately in the Runner app.
Can I use a prepaid debit card to receive Instant Pay transfers?
Some prepaid debit cards cannot be used for Instant Pay transfers. You will receive an error message if your card is not supported.
For more information about supported card types, please visit stripe.com.
How much do Instant Pay transfers cost?
You can use Instant pay to access your earnings immediately for $0.99 per transfer. Please note that you must have an available balance of at least $1 to initiate an Instant Pay transfer.
What can I transfer using Instant Pay?
Any earnings marked Ready to Deposit are available to transfer with Instant Pay. Earnings marked Waiting for Customer are not available to transfer.
Promo, adjustment, and reimbursement payments are available to transfer as soon as they appear in your earnings.
Please note that once initiated, Instant Pay transfers cannot be canceled.
How long does it take to receive my earnings with Instant Pay?
Most Instant Pay deposits will appear in your account in 30 minutes or less, depending on your bank. You can track the status of your deposits in the Runner app.
Can I use Instant Pay before a customer has submitted their payment?
No. You must wait for the customer to pay and confirm your tip before your earnings will be available for deposit.
Please note that customers have 90 minutes from the time of delivery to pay for a Favor. Earnings marked Waiting for Customer indicate the customer has not finalized payment.
I don’t see my Instant Pay deposit.
Instant Pay deposits should be available in your account within 30 minutes. If you do not see your deposit after three hours, please contact Runner Support.
Will I experience a temporary hold if I already use Instant Pay?
You will only experience a temporary 48-hour hold when you set up Instant Pay for the first time or update your debit card information. If you have already set up Instant Pay with your debit card information, you will be able to transfer your funds at any time.
Instant Pay rules and restrictions
Eligible Runners must have completed account setup, have a successfully linked debit card, and an available balance of $1.00 in order to initiate an Instant Pay transfer. An Instant Pay transfer fee of $0.99 will be deducted from each transfer. Instant Pay transfers may take 30 minutes or longer, depending on the bank. Subject to temporary security holds for fraud prevention reasons, if deemed necessary. Rules and restrictions may change. Instant Pay is available in the US only.