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Help Center

- Help with common issues -

  • Order issues
  • Runner card issues
  • I am unable to complete a Favor
  • Pickup & Deliver order issues
  • Place & Pay order issues
  • Shop & Deliver and Shop & Pay order issues
See all 8 articles

- Getting started -

  • Runner welcome video
  • Setting up the Runner app
  • Setting up a virtual card and tap to pay
  • Running your first Favor
  • Types of offers
  • Shop & Deliver videos
See all 8 articles

- Favor 101 -

  • How to run a Favor
  • Types of offers
  • Maximizing Runner offers and earnings
  • Leave-at-door deliveries
  • Restaurant Favors
  • Alcohol, tobacco, and other age-restricted Favors
See all 10 articles

- Tips and tricks -

  • Service
  • Ratings
  • Shop & Deliver order tips and tricks from the H‑E‑B family of stores
  • H-E-B and Central Market home delivery tips and tricks
  • Confirmation photo tips and tricks
  • Non-delivery tips and tricks

- Pay -

  • Earnings
  • Deposits
  • Instant Pay
  • Runner promos
  • Reimbursements
  • Taxes
See all 7 articles

- Runner community -

  • Facebook Groups
  • Favor service areas
  • Favor Runner Store
  • Referrals
  • Elite Runner program
  • PerkSpot

- Runner resources -

  • Favor Runner software agreement
  • Community Guidelines
  • Favor Privacy Policy
  • Security
  • Favor Terms of Service
  • Account security and fraudulent behavior
Favor Runners
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